Check In Date
Adults (Age +12)
Kids (Age 5-11)
Toddlers (Age 0-4)
Overview This document regulates the terms and conditions under which you have the right to access and use the services of the website www.puyehue.cl and any information, text, video, or other material communicated on the website.
On this website, you may use, free of charge, the software and mobile applications that allow you to browse, visit, compare, and, if you wish, purchase the services displayed here.
We recommend that you carefully read these terms and conditions for your information.
These terms and conditions will be applied and deemed incorporated into each contract you enter into with Hotel Termas de Puyehue Ltda. (hereinafter “Puyehue”) through this website.
The use of this website, the application of these terms and conditions, the actions you take, and the contracts you enter into through this website are subject to the laws of the Republic of Chile, especially Law 19.496 for the protection of consumer rights.
Puyehue will strictly apply all benefits, warranties, and rights recognized in favor of consumers in Law 19.496.
Freedom of Navigation and Acceptance of Terms and Conditions Merely visiting this site does not impose any obligation on the user, unless the user explicitly expresses, through positive actions, the intention to contract with the company to acquire services, as indicated in these terms and conditions.
To accept these terms and conditions, the user must click where the Puyehue website offers this option on the user interface with the phrase “I have read and accept” or an equivalent that allows giving unequivocal consent to acceptance.
How to Contract? To make purchases on this site, follow these steps by completing the required fields and clicking on the corresponding buttons:
Payment Methods Unless a different method is indicated for specific cases or offers, the products and services informed on this site can only be paid through the payment platforms WebPay Plus and MercadoPago, using the following payment methods on these platforms:
Users understand that these payment platforms and methods belong to third-party service providers, independent and not linked to Puyehue. Therefore, the continuity of their service provision over time, as well as the proper functioning of their online payment tools and buttons, is the sole responsibility of the service providers and not Puyehue.
Cancellation/Modification Policies Any modification, change, or cancellation must be requested in writing, via email to email@example.com, indicating the passenger’s name.
Penalties for cancellation according to the date of the cancellation request:
In case of force majeure, the conditions are as follows:
Responsibility Puyehue will not be responsible for:
Puyehue does not guarantee the availability and continuity of the site’s operation, nor that users can access the promotions and offers on the site at any time.
Puyehue is not responsible for viruses or other elements in electronic documents stored on users’ computer systems. Puyehue is not responsible for the damages caused to the client from the inappropriate use of the technologies made available, regardless of the manner in which these technologies are misused. Puyehue is not responsible for damages caused to the site by the improper and bad faith use of users and/or buyers. However, in the event of a double payment by a user or buyer on the site, Puyehue will refund the overpaid amount within 10 business days of receiving the respective written claim from the user or buyer, along with the original proof of overpayment for the contracted service.
Throughout the purchase process and communication with payment platforms, Puyehue uses digital security certificates (SSL) to encrypt communication. Customers make payments on the WebPay Plus and MercadoPago payment platforms, which also use encrypted communication. Puyehue does not handle or store financial data of its customers.
In any case, Puyehue’s contractual, extra-contractual, or legal liability to users, buyers, or visitors to the site will not exceed the price actually paid by the buyer in consideration for the product or service, without prejudice to what the Courts of Justice may determine.
Data Security User Responsibility for Information Registered on the Site
Puyehue will take the necessary and prudent measures to safeguard data security, such as information encryption systems, security certificates, or others that the company deems appropriate. In case of changes in the information registered on the site or any irregularity in transactions related to user identification or payment method, or simply as a measure to protect identity, our executives may contact you by phone or email to verify your data.
Vive experiencias inolvidables
Email: firstname.lastname@example.org Reserves: +562 600 293 6000Reception: +56 64 2 331600Adress: Ruta Internacional 215 km. 76, comuna de Puyehue, Provincia de Osorno, Región de los Lagos, Chile.