All Inclusive Fact Sheet

All Inclusive Fact Sheet

THE HOTEL / The hotel has an area of 40,000 m2 built in 4,200 hectares with lush forests. It has 127 lodging units distributed in rooms, suites and apartments that can host up to seven adults. The resort is divided in three 3-story blocks, each provided with its own elevator. In addition, it has seven Meeting Rooms with capacity for 700 people.

ROOMS / Superior: 91 suites provided with heating, private bathroom, hair dryer, telephone, satellite TV, Wi-Fi, Radio – CD player, iron, ironing board, tea and coffee facilities, safe and mini-bar; terrace or balcony in the suites viewing the Park, but not in such viewing the Forest. / Suites: 2 suites with living room, heating, two private bathrooms with hydro massage in the main bathroom, hair dryer, telephone, satellite TV, Wi-Fi, Radio-CD player, iron and ironing board, tea and coffee facilities, safe, mini-bar, terrace or balcony. / Junior Suites: nine duplex-type suites with sofa bed in the first floor, heating, two private bathrooms, hair dryer, telephone, two satellite TVs, Wi-Fi, Radio-CD player, iron, ironing board, tea and coffee facilities, safe, mini-bar, no terrace or balcony. / Apartments: 5 family units with two and three bedrooms, heating, two private bathrooms, one with bathtub, the other with shower, hair dryer, telephone, satellite TVs, Wi-Fi, Radio-CD player, iron and ironing board, tea and coffee facilities, safe, mini-bar, with and without terrace or balcony. / Classical: 31 rooms with heating, private bathroom.

WHEREABOUTS / Termas Puyehue Wellness & SPA Resort is located in the south of Chile at one hour flight from Santiago, and 45 minutes from Osorno Airport by car. The hotel is located in LOS LAGOS REGION and is part of the unspoiled Puyehue National Park, nature sanctuary with an area of 107,000 hectares. The original hotel was built in 1908 next to a thermal water source located in Los Andes Mountains, 17 km from Cardenal Samoré borderline complex and 176 km from Bariloche, Argentina.

OPERATING METHOD / Termas Puyehue Wellness & SPA Resort is a five-star all inclusive hotel complex. The package offers: lodging, buffet meals (breakfast, lunch and dinner) or a la carte meals (dinner), room service, mid-afternoon meals, snacks, a selection of national and imported beverages, day and night, outdoor and indoor recreational activities, water and land sports with equipment and general instruction, 3 in-outdoor thermal pools with Jacuzzi, all included in one price; ideal for families, couples, single people, conventions, congresses and incentives.

RESTAURANTS AND SNACKS (INCLUDED)

Los Troncos Buffet with Winter Garden: International Cuisine. Breakfast 07:30 – 10:30 hrs. / Lunch 13:00 – 14:30 hrs. / Dinner 20:00 – 22:00 hrs.
Specialty Restaurant “Lago Puyehue”: Chilean / French Fusion Cuisine with fish and seafood specialties. Dinner 20:00 – 22:30 hrs. The restaurant may remain closed 1 or more days a week. Check availability prior reservation.
Specialty Restaurant “Olivia Nova”: Italian cuisine with pasta specialties. Dinner 20:00 – 22:30 hrs. The restaurant may remain closed 1 or more days a week. Check availability prior reservation.
Pool Bar: offers snacks and non alcoholic refreshments. 11:00 – 17:00 hrs.

Room Service: With breakfast and light Dinner & Lunch menu. (additional service charge). 07:30 – 22:00 hrs.
Tea Lounge: Offers typical Chilean mid afternoon tea time ( Once )

BARS (INCLUDED IN PRICE EXCEPT PREMIUM BRANDS)

Bar “El Pescador”: Offers a wide variety of national and imported drinks (premium brands with surcharge). Smokers, over 18 years of age. Opening hours: 17:00 – 01:00 hrs.
Bar Lounge: Offers a wide variety of national and imported drinks (premium brands with surcharge). For all the family Opening hours: 11:00 – 24:00 hrs.
Pool Bar: Offers a variety of drinks. Opening hours: 11:00 – 17:00 hrs.
SPA Bar: Offers a variety of teas, herbs and natural juices. Opening hours: 09:00 – 18:00 hrs.

OPERATIONAL INFORMATION

Bath Robes: Available in every room.
Library: Available in the 2nd Lobby Lounge – Central Hall.
Bodega Don Guillermo: The place for wine tasting, a dinner or a private encounter.
Check In & Check Out: Check In from 16:00 hrs. and Check Out before 11:00 hrs.
Each stay considers an early check in (from 11:00 hrs) or a late check out until 16:00 hrs., where guests may enjoy the hotel All inclusive services before receiving or delivering their rooms. There is a surcharge for early check in or late check out. Room service is always subject to availability.

Infirmary: First aid service 24 hours a day. Clínica Alemana (German Clinic) is located 78 km from the hotel, in Osorno. Ambulance available at the hotel.
Parking: Private parking available in the hotel.
Disabled Facilities: A room furnished with facilities for wheelchairs. The hotel is provided with access ramps and elevators in public areas.
Gym: The gym is equipped with weights and cardiovascular equipment. Minimal age: 16.
Internet & Wi-Fi: Free of charge and available in nearly all hotel areas. Service quality subject to weather and technical conditions. Average Speed: 512 Kbps.
Currency: The hotel accepts American dollars and Euros, travellers’ checks and credit cards. Currency exchange available 24 hours at the Reception Desk.
Museum: The hotel has a small museum with photographs and objects from Termas Puyehue Wellness & SPA Resort history.
Thermal Pools: Three thermal pools: roofed, semi-roofed and outdoor, with temperatures ranging from 22ºC to 41ºC, with hydro massages, cascades, crosscurrent swimming and bubble beds. Our Olympic thermal pool has a beautiful view to the gardens and forest.
Meeting Rooms: Fiber Optic connection, multifunctional connection, audio amplifiers, projection and data show available, Wi-Fi and Business Center. Seven Meeting Rooms with capacity ranging from 24 to 700 people. Private receptions are special requirements and may bear a surcharge.

 

Drinks service: We welcome our guests with soft drinks in the mini-bar of every room (non refillable), daily tea and coffee service with refreshments. We do not serve alcoholic drinks to minors.

All drinks in Bars and Restaurants are served per cup/glass. The variety is a selection of national and imported drinks (premium brands not included), subject to bars and restaurants opening hours.

SPA: Includes sauna service.
Transfer: Includes transfer (regular, not private) Osorno Airport – Hotel – Osorno Airport.
Pool Towels: Available at the SPA reception desk.
Voltage:220 Volts; adaptors available at the reception desk.


OPTIONAL SERVICES (additional cost)

TV Lounge Service: Offers a variety of coffee and tea. Opening hours: 08:00 – 22:00 hrs.

AMUSEMENT AND ACTIVITIES

Special Activities: Theme nights, Wine Tasting, Art Gallery, Exhibitions, Concerts and periodic Cultural Activities, Dancing lessons, Karaoke. During high season the hotel provides live music at the Pescador Bar.

Kid's Club: For children between 4 – 11, with a junior program supervised by a nursery teacher, every day from 09:00 to 17:00 hrs.

Indoor Sports: Volleyball, Bowling, Table Tennis (Ping Pong), Mini Golf.

Nautical Sports (Puyehue Lake): Windsurf, Boats, Kayaks, Catamarans, Water bicycles.

Outdoor Sports: Bicycles, Horse Riding, Strolls, Bird Watching, Tennis Courts, Water-polo, water volleyball, Aquarobics.

Game Room: Backgammon, Cards, Domino, Play-Station, Air Table and other board games available.

* All sports are subject to weather conditions and availability.
Early Check In & Check Out: Additional charge.
Excursions: Rates available at the reception desk and animation center.
Laundry: offers service every day. Dry clean not available.
Room Service: Additional fixed charge per service.

SPA: In a natural and warm environment with thermal waters, in combination with massages and alternative therapies such us aromatherapy capsule, Vichy thermal shower, thalassotherapy, mud, seaweeds, sulphur, herbs, milk and honey baths, among other options.
Telephone: Tariffs available at the reception desk.

Shops: Hotel Souvenir and Logo Shop located in the Central Lobby.
Wine Shop with a range of national and international wines. Located next to Bar “El Pescador”.
SPA Shop with a selection of perfumes, oils, creams. Located in the SPA area.

HOTEL ADDRESS:
Ruta 215, Km. 76, Los Lagos Region PUYEHUE – OSORNO / CHILE Telephone: From Chile (2) 293 6000 – Fax: (2) 283 1010 From abroad (56-64) 331 400 E-mail: reservas@hotelpuyehue.cl Web: www.hotelpuyehue.cl


DISTANCES TERMAS PUYEHUE HOTEL Km. Mi.
Santiago 988 612
Osorno 76 47
Osorno Airport 70 43
Puerto Montt 186 115
Valdivia 186 115
Borber Chile - Argentina 17 10.6
Bariloche 176 109

All information is subject to availability, weather conditions and changes without prior notice.